{
  "domain": "freshworks.com",
  "company": "Freshworks",
  "aliases": [],
  "category": "help_desk",
  "url": "https://thebiasindex.com/freshworks.com/",
  "summary": "A typical compare page from Freshworks raises 3.1 of our five red flags. We found 101 candidate pages on Freshworks’s website, of which 57 are compare pages. Those are the ones we score. Together they add up to 179 red flags, the 16th most of the 98 companies we rank.",
  "status": "ok",
  "rank": 16,
  "fair_player": false,
  "red_flags_total": 179,
  "red_flags_per_page": 3.14,
  "compare_pages": 57,
  "candidate_pages": 101,
  "run_date": "2026-10-30",
  "methodology": {
    "version": "v8",
    "url": "https://thebiasindex.com/methodology/"
  },
  "source": "https://github.com/WhimsicalCode/thebiasindex.com",
  "questions": [
    {
      "id": "q1",
      "label": "Wins on everything",
      "question": "Does the page claim the vendor wins or ties on everything it compares?"
    },
    {
      "id": "q2",
      "label": "Never says when to pick the rival",
      "question": "Does the page leave out every situation where a competitor would be the better choice?"
    },
    {
      "id": "q3",
      "label": "Admits no weakness",
      "question": "Does the page avoid saying anything the vendor's own product can't do or does poorly?"
    },
    {
      "id": "q4",
      "label": "Vague attacks",
      "question": "Are the criticisms of competitors vague, with no specifics, numbers or sources?"
    },
    {
      "id": "q5",
      "label": "Rival gets more criticism",
      "question": "Does the competitor get clearly more criticism than the vendor's product?"
    }
  ],
  "pages": [
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/",
      "title": "Detailed Help Desk Software Comparison and Reviews 2026",
      "red_flags": 5,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "yes",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare-it-helpdesks/bmc-helix-alternative/",
      "title": "BMC Remedy Alternative | Sign Up for Freshservice ITSM Software",
      "red_flags": 5,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "yes",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/close-crm-alternative/",
      "title": "Freshsales vs Close: The Best Close Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-bitrix24/",
      "title": "Freshsales vs Bitrix24: Find the Top Bitrix24 Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-monday-crm/",
      "title": "Freshsales vs Monday: The Superior Monday Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-pipedrive/",
      "title": "Freshsales vs Pipedrive: The Ultimate Pipedrive Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-zoho/",
      "title": "Freshsales vs Zoho: The Ultimate Zoho Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/leadsquared-crm-alternative/",
      "title": "Freshsales vs Leadsquared: The Ultimate Leadsquared Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/salesmate-crm-alternative/",
      "title": "Freshsales vs Salesmate: The Superior Salesmate Alternative",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/zendesk-pricing/",
      "title": "Zendesk pricing - Is it worth your money?| Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesk/gorgias-vs-freshdesk/",
      "title": "Freshdesk vs. Gorgias (2026 Comparison) | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/gladly-vs-freshdesk/",
      "title": "Freshdesk vs Gladly: 2025 Comparison | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/happyfox-vs-freshdesk/",
      "title": "Freshdesk vs happyfox: AI-Powered Support Solutions for Agile, Growing Teams",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/helpscout-vs-freshdesk/",
      "title": "Freshdesk vs Help Scout: The Feature-Packed Solution for Growing Businesses",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/intercom-vs-freshdesk/",
      "title": "Freshdesk vs Intercom: 2026 Comparison | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/intercom-vs-freshdesk/clone/",
      "title": "Freshdesk vs. Zendesk: 2025 Comparison Guide | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/kayako-vs-freshdesk/",
      "title": "Freshdesk vs Kayako: 2024 comparison | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/salesforce-service-cloud-vs-freshdesk/",
      "title": "Freshdesk vs. Salesforce Service Cloud: 2026 Comparison Guide | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/zendesk-vs-freshdesk/",
      "title": "Freshdesk vs. Zendesk: 2026 Comparison Guide | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare/freshdesk-vs-zoho-desk/",
      "title": "Freshdesk vs. Zoho Desk - 2026 Comparison | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare-it-helpdesks/manageengine-servicedeskplus-alternative/",
      "title": "Freshservice vs. ManageEngine - 2025 Comparison | Freshworks",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-ivanti/",
      "title": "Freshservice vs Ivanti Neurons (Cherwell) - 2026 Comparison",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow-manufacturing/",
      "title": "Freshservice vs ServiceNow",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow/",
      "title": "Freshservice vs ServiceNow",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/marketing-automation/compare/drip/",
      "title": "Drip Alternative | How Freshmarketer is more than an e-commerce CRM",
      "red_flags": 4,
      "answers": {
        "q1": "unclear",
        "q2": "yes",
        "q3": "yes",
        "q4": "yes",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/marketing-automation/compare/mailchimp/",
      "title": "Mailchimp Alternative | Why Freshmarketer is the better marketing automation tool",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/marketing-automation/compare/sendgrid/",
      "title": "SendGrid Alternative | Switch to the 'freshest' marketing automation tool in town",
      "red_flags": 4,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-hubspot/",
      "title": "#1 HubSpot alternative 2024 | Freshworks",
      "red_flags": 3,
      "answers": {
        "q1": "no",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/freshsales-vs-salesforce/",
      "title": "Freshsales vs Salesforce: Find the Best Salesforce Alternative",
      "red_flags": 3,
      "answers": {
        "q1": "no",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/hubspot-service-hub-alternatives/",
      "title": "6 Best HubSpot Service Hub Alternatives (2025 Comparison) | Freshworks",
      "red_flags": 3,
      "answers": {
        "q1": "no",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/ivanti-alternatives/",
      "title": "10 Ivanti Competitors & Alternatives in 2026 - Freshservice",
      "red_flags": 3,
      "answers": {
        "q1": "no",
        "q2": "yes",
        "q3": "no",
        "q4": "yes",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/mailbox-alternatives/",
      "title": "Top 10 Mailbox App Alternatives for Your Business | Freshworks",
      "red_flags": 3,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "yes",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshcaller-cloud-pbx/compare/skype-alternative/",
      "title": "The best Skype alternative | Freshcaller Phone System",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/freshcaller-cloud-pbx/compare/vonage-business-alternative/",
      "title": "Vonage Alternative | Modern Phone System | Freshcaller",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/freshdesk-vs-dynamics365/",
      "title": "Dynamics Alternative - Freshdesk makes it easier to support customers",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "unclear"
      }
    },
    {
      "url": "https://www.freshworks.com/freshdesk/compare-helpdesks/front-vs-freshdesk/",
      "title": "Freshdesk vs. Front: The Best AI-Driven Support for Growing Teams",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "no",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare-it-helpdesks/topdesk-alternative/",
      "title": "Freshservice vs Topdesk | ITSM Software Comparison",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "unclear"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-jira-service-management/",
      "title": "Freshservice vs Jira Service Management | ITSM Tool Comparison",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow-government/",
      "title": "Freshservice vs ServiceNow for Education",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/compare/freshservice-vs-servicenow-highered/",
      "title": "Freshservice vs ServiceNow for Education",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/marketing-automation/compare/crazy-egg/",
      "title": "Crazyegg Alternative | Why Freshmarketer is a better CRO Tool",
      "red_flags": 3,
      "answers": {
        "q1": "unclear",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/resources/freshservice-vs-halo/",
      "title": "Freshservice vs HaloITSM| Comparison Guide",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/resources/freshservice-vs-jsm/",
      "title": "Freshservice vs Jira Service Management | Comparison Guide",
      "red_flags": 3,
      "answers": {
        "q1": "yes",
        "q2": "yes",
        "q3": "yes",
        "q4": "unclear",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/bitrix24-alternatives/",
      "title": "9 Best Bitrix24 Alternatives & Competitors in 2026 | Freshsales",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/google-groups-alternatives/",
      "title": "The Top 8 Google Groups Alternatives For Your Business | Freshworks",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/hubspot-vs-salesforce/",
      "title": "Hubspot vs. Salesforce: 2024 Comparison of Features, Costs | Freshsales",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/livechat-alternatives/",
      "title": "Best LiveChat Alternatives & Competitors in 2025 | Freshworks",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "unclear",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/pipedrive-alternatives/",
      "title": "Top 11 Pipedrive Alternatives & Competitors in 2024",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/servicenow-alternatives/",
      "title": "Top 7 ServiceNow Alternatives in 2026 | Freshworks",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/crm/compare/zendesk-sell-alternative/",
      "title": "Zendesk Sell Alternatives & Competitors 2024",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/freshservice/alternatives/jira-service-management/",
      "title": "The Best Alternatives to Jira Service Management - 2026 | Freshworks",
      "red_flags": 2,
      "answers": {
        "q1": "no",
        "q2": "unclear",
        "q3": "yes",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/hubspot-alternatives/",
      "title": "Freshsales vs HubSpot: Find the Best HubSpot Alternative",
      "red_flags": 1,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "no",
        "q4": "unclear",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/intercom-alternatives/",
      "title": "10 Best Intercom Alternatives and Competitors in 2026",
      "red_flags": 1,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "no",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/zendesk-alternatives/",
      "title": "10 Best Zendesk Alternatives and Competitors in 2026",
      "red_flags": 1,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "no",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/zoho-desk-alternatives/",
      "title": "10 Best Zoho Desk Alternatives for 2026 | Freshdesk",
      "red_flags": 1,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "no",
        "q4": "no",
        "q5": "yes"
      }
    },
    {
      "url": "https://www.freshworks.com/crm-vs-email-marketing/",
      "title": "CRM Vs Email Marketing - Differences & Integrations | Freshworks",
      "red_flags": 1,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "yes",
        "q4": "no",
        "q5": "no"
      }
    },
    {
      "url": "https://www.freshworks.com/compare/helpscout-alternatives/",
      "title": "Top 5 Help Scout Alternatives in 2025: Why Freshdesk Leads",
      "red_flags": 0,
      "answers": {
        "q1": "no",
        "q2": "no",
        "q3": "no",
        "q4": "no",
        "q5": "unclear"
      }
    }
  ],
  "other_candidate_pages": [
    {
      "url": "https://www.freshworks.com/br/freshcaller-cloud-pbx/pricing/compare/",
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      "url": "https://www.freshworks.com/br/products/freshdesk-vs-freshservice/",
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}