Freshworks
A typical compare page from Freshworks raises 3.1 of our five red flags.
We found 101 candidate pages on Freshworks’s website, of which 57 are compare pages. Those are the ones we score.
Together they add up to 179 red flags, the 16th most of the 98 companies we rank.
36Wins on everything 41Never says when to pick the rival 51Admits no weakness 5Vague attacks 46Rival gets more criticism
Freshworks against everyone
Left to right: red flags per page. Bottom to top: compare pages, on a log scale. Bigger dots have more red flags in total. Every grey dot is another company.
All 57 pages
A filled dot is a red flag. Open a page to read it yourself.
Detailed Help Desk Software Comparison and Reviews 2026
freshworks.com/freshdesk/compare-helpdesks/
BMC Remedy Alternative | Sign Up for Freshservice ITSM Software
freshworks.com/freshservice/compare-it-helpdesks/bmc-helix-alternative/
Freshsales vs Bitrix24: Find the Top Bitrix24 Alternative
freshworks.com/compare/freshsales-vs-bitrix24/
Freshsales vs Monday: The Superior Monday Alternative
freshworks.com/compare/freshsales-vs-monday-crm/
Freshsales vs Pipedrive: The Ultimate Pipedrive Alternative
freshworks.com/compare/freshsales-vs-pipedrive/
Freshsales vs Leadsquared: The Ultimate Leadsquared Alternative
freshworks.com/compare/leadsquared-crm-alternative/
Freshsales vs Salesmate: The Superior Salesmate Alternative
freshworks.com/compare/salesmate-crm-alternative/
Freshdesk vs. Gorgias (2026 Comparison) | Freshworks
freshworks.com/freshdesk/compare-helpdesk/gorgias-vs-freshdesk/
Freshdesk vs Gladly: 2025 Comparison | Freshworks
freshworks.com/freshdesk/compare-helpdesks/gladly-vs-freshdesk/
Freshdesk vs happyfox: AI-Powered Support Solutions for Agile, Growing Teams
freshworks.com/freshdesk/compare-helpdesks/happyfox-vs-freshdesk/
Freshdesk vs Help Scout: The Feature-Packed Solution for Growing Businesses
freshworks.com/freshdesk/compare-helpdesks/helpscout-vs-freshdesk/
Freshdesk vs Intercom: 2026 Comparison | Freshworks
freshworks.com/freshdesk/compare-helpdesks/intercom-vs-freshdesk/
Freshdesk vs. Zendesk: 2025 Comparison Guide | Freshworks
freshworks.com/freshdesk/compare-helpdesks/intercom-vs-freshdesk/clone/
Freshdesk vs Kayako: 2024 comparison | Freshworks
freshworks.com/freshdesk/compare-helpdesks/kayako-vs-freshdesk/
Freshdesk vs. Salesforce Service Cloud: 2026 Comparison Guide | Freshworks
freshworks.com/freshdesk/compare-helpdesks/salesforce-service-cloud-vs-freshdesk/
Freshdesk vs. Zendesk: 2026 Comparison Guide | Freshworks
freshworks.com/freshdesk/compare-helpdesks/zendesk-vs-freshdesk/
Freshdesk vs. Zoho Desk - 2026 Comparison | Freshworks
freshworks.com/freshdesk/compare/freshdesk-vs-zoho-desk/
Freshservice vs. ManageEngine - 2025 Comparison | Freshworks
freshworks.com/freshservice/compare-it-helpdesks/manageengine-servicedeskplus-alternative/
Freshservice vs Ivanti Neurons (Cherwell) - 2026 Comparison
freshworks.com/freshservice/compare/freshservice-vs-ivanti/
Freshservice vs ServiceNow
freshworks.com/freshservice/compare/freshservice-vs-servicenow-manufacturing/
Drip Alternative | How Freshmarketer is more than an e-commerce CRM
freshworks.com/marketing-automation/compare/drip/
Mailchimp Alternative | Why Freshmarketer is the better marketing automation tool
freshworks.com/marketing-automation/compare/mailchimp/
SendGrid Alternative | Switch to the 'freshest' marketing automation tool in town
freshworks.com/marketing-automation/compare/sendgrid/
Freshsales vs Salesforce: Find the Best Salesforce Alternative
freshworks.com/compare/freshsales-vs-salesforce/
6 Best HubSpot Service Hub Alternatives (2025 Comparison) | Freshworks
freshworks.com/compare/hubspot-service-hub-alternatives/
10 Ivanti Competitors & Alternatives in 2026 - Freshservice
freshworks.com/compare/ivanti-alternatives/
Top 10 Mailbox App Alternatives for Your Business | Freshworks
freshworks.com/compare/mailbox-alternatives/
The best Skype alternative | Freshcaller Phone System
freshworks.com/freshcaller-cloud-pbx/compare/skype-alternative/
Vonage Alternative | Modern Phone System | Freshcaller
freshworks.com/freshcaller-cloud-pbx/compare/vonage-business-alternative/
Dynamics Alternative - Freshdesk makes it easier to support customers
freshworks.com/freshdesk/compare-helpdesks/freshdesk-vs-dynamics365/
Freshdesk vs. Front: The Best AI-Driven Support for Growing Teams
freshworks.com/freshdesk/compare-helpdesks/front-vs-freshdesk/
Freshservice vs Topdesk | ITSM Software Comparison
freshworks.com/freshservice/compare-it-helpdesks/topdesk-alternative/
Freshservice vs Jira Service Management | ITSM Tool Comparison
freshworks.com/freshservice/compare/freshservice-vs-jira-service-management/
Freshservice vs ServiceNow for Education
freshworks.com/freshservice/compare/freshservice-vs-servicenow-government/
Freshservice vs ServiceNow for Education
freshworks.com/freshservice/compare/freshservice-vs-servicenow-highered/
Crazyegg Alternative | Why Freshmarketer is a better CRO Tool
freshworks.com/marketing-automation/compare/crazy-egg/
Freshservice vs Jira Service Management | Comparison Guide
freshworks.com/resources/freshservice-vs-jsm/
9 Best Bitrix24 Alternatives & Competitors in 2026 | Freshsales
freshworks.com/compare/bitrix24-alternatives/
The Top 8 Google Groups Alternatives For Your Business | Freshworks
freshworks.com/compare/google-groups-alternatives/
Hubspot vs. Salesforce: 2024 Comparison of Features, Costs | Freshsales
freshworks.com/compare/hubspot-vs-salesforce/
Best LiveChat Alternatives & Competitors in 2025 | Freshworks
freshworks.com/compare/livechat-alternatives/
Top 11 Pipedrive Alternatives & Competitors in 2024
freshworks.com/compare/pipedrive-alternatives/
Top 7 ServiceNow Alternatives in 2026 | Freshworks
freshworks.com/compare/servicenow-alternatives/
The Best Alternatives to Jira Service Management - 2026 | Freshworks
freshworks.com/freshservice/alternatives/jira-service-management/
Freshsales vs HubSpot: Find the Best HubSpot Alternative
freshworks.com/compare/hubspot-alternatives/
10 Best Intercom Alternatives and Competitors in 2026
freshworks.com/compare/intercom-alternatives/
10 Best Zoho Desk Alternatives for 2026 | Freshdesk
freshworks.com/compare/zoho-desk-alternatives/
CRM Vs Email Marketing - Differences & Integrations | Freshworks
freshworks.com/crm-vs-email-marketing/
Top 5 Help Scout Alternatives in 2025: Why Freshdesk Leads
freshworks.com/compare/helpscout-alternatives/
Take the data with you
Every compare page we scored for Freshworks, with its five answers, as JSON. The whole index is in the weekly release.
Think we got one wrong?
Open an issue on GitHub with the page and the question. The labelled pages we test against are public.