The Bias Index
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Zendesk

  • zendesk.com
  • 11th of 98 by total
  • Read on 30 October 2026

A typical compare page from Zendesk raises 3.1 of our five red flags.

We found 95 candidate pages on Zendesk’s website, of which 73 are compare pages. Those are the ones we score.

Together they add up to 229 red flags, the 11th most of the 98 companies we rank.

229red flags in total
3.1red flags per page
73compare pages
95 candidate pages →
32Wins on everything 64Never says when to pick the rival 63Admits no weakness 2Vague attacks 68Rival gets more criticism

Zendesk against everyone

Left to right: red flags per page. Bottom to top: compare pages, on a log scale. Bigger dots have more red flags in total. Every grey dot is another company.

Fair players1 flag per page or fewer
0
10
100
1,000
0
1
2
3
4
5
1,000 flags100 flags compare pages
flags per page, out of five

All 73 pages

A filled dot is a red flag. Open a page to read it yourself.

Nucleus Research: Anatomy of a Decision
zendesk.com/campaigns/nucleus-research-zendesk-vs-intercom/
4
Why Companies Choose Zendesk vs Salesforce
zendesk.com/campaigns/zendesk-vs-salesforce/
4
Zendesk vs. Ada: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-ada/
4
Zendesk vs. Assembled: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-assembled/
4
Zendesk vs. Calabrio: A complete guide for 2025
zendesk.com/why-zendesk/zendesk-vs-calabrio/
4
Zendesk vs. Decagon: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-decagon/
4
Zendesk vs. eGain: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-egain/
4
Zendesk vs. Evaluagent: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-evaluagent/
4
Zendesk vs. Freshdesk
zendesk.com/why-zendesk/zendesk-vs-freshdesk/
4
Zendesk vs. Front: A comprehensive comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-front/
4
Zendesk vs. Gladly: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-gladly/
4
Zendesk vs. Helpjuice
zendesk.com/why-zendesk/zendesk-vs-helpjuice/
4
AI built for resolutions: Why Zendesk outperforms Intercom
zendesk.com/why-zendesk/zendesk-vs-intercom/
4
Zendesk vs. Kustomer: A comparison for 2026
zendesk.com/why-zendesk/zendesk-vs-kustomer/
4
Zendesk vs. Level AI: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-level-ai/
4
Zendesk vs. LiveChat: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-livechat/
4
Zendesk vs. Loris AI: A comparison guide
zendesk.com/why-zendesk/zendesk-vs-loris-ai/
4
Zendesk vs. MaestroQA: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-maestroqa/
4
Zendesk vs. Movidesk: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-movidesk/
4
Zendesk vs. Olark: A Comparison Guide for 2026
zendesk.com/why-zendesk/zendesk-vs-olark/
4
Zendesk vs. Oracle | A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-oracle/
4
Zendesk vs. Pega: 2026 comparison guide
zendesk.com/why-zendesk/zendesk-vs-pega/
4
Zendesk vs. Playvox: A comparison guide for 2025
zendesk.com/why-zendesk/zendesk-vs-playvox/
4
Zendesk vs. Salesforce: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-salesforce/
4
Zendesk vs. Solvvy: A comparison guide for 2026
zendesk.com/why-zendesk/zendesk-vs-solvvy/
4

Take the data with you

Every compare page we scored for Zendesk, with its five answers, as JSON. The whole index is in the weekly release.

zendesk.com.json pages.csv companies.csv

Think we got one wrong?

Open an issue on GitHub with the page and the question. The labelled pages we test against are public.

Open an issue How the scoring works